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Propuesta de estandarización de métodos de trabajo para la mejora de la eficiencia operativa de la Cafetería Viva la Vita mediante estudio de métodos y tiempos
(Universidad Técnica de Cotopaxi (UTC). Facultad de Ciencias de la Ingeniería y Aplicadas. Industrial, 2026-10-14) Rodríguez Chora, Karen Andreina; Ruiz Carrillo, Jonathan Alexander
This research aimed to standardize work methods at Viva la Vita cafeteria in order to contribute improving on its operational efficiency through work methods and time study. The operating processes were assessed using direct observation, process analysis charts (PAC), flowcharts, ABC analysis, Pareto analysis, and time study. The prioritization process identified order preparation, order registration and billing, customer service, and communication between the cashier and production areas as the most relevant processes, accounting for 82% of the total weighted value. The selected processes recorded a current total time of 2,052 seconds, with order preparation representing 67.20% of this time. As part of the study, the baking and heating activity was evaluated, resulting in a reduction in average time from 527.70 to 401.50 seconds, equivalent to a 23.92% improvement. Based on the analysis, standardized work methods and standard times were established, resulting in a proposed total time of 1,825.50 seconds, which represents an estimated reduction of 11.04% compared to current situation. Order preparation showed the greatest estimated improvement, at 22.68%. Finally, indicators were proposed to monitor productivity, preparation time, and compliance with standardized procedures, providing a basis for control and continuous improvement of operational efficiency. The operational productivity indicator showed an estimated increase of 12.41%, based on the reduction of total required time for the analyzed processes.
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Propuesta de rediseño de layout de la bodega de almacenamiento de la empresa Bitrodiagnóstico para la optimización del espacio, mejora del flujo interno y cumplimiento de la normativa ARCSA
(Universidad Técnica de Cotopaxi (UTC). Facultad de Ciencias de la Ingeniería y Aplicadas. Industrial, 2026-10-14) Velasque Machay, Nicool Fernanda; Olovacha Toapanta, Wilson Santiago
This research aimed to develop a proposal to redesigning the warehouse layout of Bitrodiagnóstico Cía. Ltda., focused on optimizing product accessibility, improving internal flow of materials, and strengthening compliance with requirements established by ARCSA regulations. To achieve this, a diagnosis of the current warehouse conditions was carried out through a verification matrix based on Inspection Guide for Certification of Good Storage, Distribution, and Transportation Practices (BPADT), identifying opportunities for improvement related to organization area, traceability, information management, and physical distribution of space. Subsequently, Industrial Engineering tools such as ABC classification, material flow analysis, time and motion studies, and Systematic Layout Planning (SLP) methodology were applied. These tools made it possible to determine the warehouse distribution, circulation, and organizational requirements needed to improve its operational performance. As a result, a physical layout proposal was designed that incorporates functional areas aligned with company operational and regulatory requirements, improving accessibility to high-turnover products, reducing unnecessary travel distances, and promoting a more efficient receiving flow, storage, and dispatch activities. The proposal represents a viable technical alternative for strengthening logistics management and regulatory compliance at Bitrodiagnóstico.
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Diseño de un manual corporativo para la gestión en seguridad y salud ocupacional acorde a la norma ISO 45001:2018 y con enfoque en responsabilidad social empresarial en una empresa florícola
(Universidad Técnica de Cotopaxi (UTC). Facultad de Ciencias de la Ingeniería y Aplicadas. ndustrial, 2026-10-14) Regalado Egas, Samantha Abigail; Taipe Toapanta, Willian Fernando; Marín Vélez, Diana del Carmen
This degree project aimed to design a Corporate Occupational Health and Safety (OHS) Management Manual based on the ISO 45001:2018 standard and integrated with Corporate Social Responsibility principles (ISO 26000:2010) for the flower-growing company Carlita Flowers, located in the province of Cotopaxi. The methodology followed a mixed-methods approach with a descriptive-proposive scope. In the diagnostic phase, the application of a checklist and semi-structured interviews revealed an initial compliance level of 42.31% against the evaluated standards, identifying a normative gap of 57.69% characterized by the absence of formal HIRA matrices, deficiencies in chemical risk management, and the lack of an integrated documentary framework. To address these gaps, preventive guidelines were established, and ISO 26000 principles were prioritized through expert judgment validation and quantitative weighting analysis. As a result, the Corporate Manual was structured under the Deming Cycle (PDCA), encompassing the Integrated Policy, Safe Work Procedures (SWP) for field and post-harvest areas, training programs, standardized forms, and performance indicators. The implementation of this technical and legal tool provides the organization with comprehensive preventive management, aimed at reducing occupational accidents, ensuring compliance with regulatory bodies (MDT and IESS), and promoting sustainable development.
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Propuesta de diseño de indicadores KPIs para mejorar el desempeño comercial en Palacios Agencia inmobiliaria
(Universidad Técnica de Cotopaxi (UTC). Facultad de Ciencias de la Ingeniería y Aplicadas. Industrial, 2026-10-14) Palacios Licintuña, Eva Marilu; Ulloa Enríquez, Ángel Medardo
The purpose of this research was to design commercial performance indicators KPIs at Palacios Real Estate Agency, for this purpose, aqualitative research was conducted, with an applied orientation and descriptive level, using a technological proposal. Information was gathered through a review of documentation, direct observation, and interviews with agency personnel together document analysis forms, process mapping templates, and evaluation matrices were also used. The results showed that the agency lacks a systematic monitoring system of indicators to measure the performance of its commercial processes. Therefore, a proposal for a system of key performance indicators (KPIs) was developed for the commercial processes related to lead generation, follow-up, and sales closing. Each KPIs was provided with its respective technical data sheet, including calculation formulas, targets, measurement frequencies, responsible parties, and interpretation criteria. In conclusion, the proposal constitutes a management system that will strengthen commercial control, facilitate the monitoring of organizational performance, and improve the culture of continuous improvement oriented towards the institution's objectives.
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Optimización del proceso de reposición de agua blanda para los sistemas de enfriamiento de las líneas de producción de la planta de soldadura de la Empresa Ciudad del Auto Cía. Ltda.
(Universidad Técnica de Cotopaxi (UTC). Facultad de Ciencias de la Ingeniería y Aplicadas. Industrial, 2026-10-14) Ichina Muquinche, Dayana Paola; Ruiz Carrillo, Jonathan Alexander
This research aims to optimize the soft water replenishment process used in the cooling system of the production lines at the welding plant of Ciudad del Auto Cía. Ltda., located in Ambato. Currently, soft water replenishment is carried out manually, relying on internal and external water tankers. Replenishment occurs approximately every two weeks and lacks an automatic tank level control system. This situation results in prolonged replenishment times, dependence on operational personnel, and logistical limitations associated with the transport and supply of the resource, highlighting the need to improve the process through the automation of the cooling line. To address this problem, a diagnostic assessment of the current process was conducted through direct observation, gathering of technical information, and recording of operating times. Subsequently, an automation proposal using a pumping system was designed. Finally, the economic evaluation of the proposal determined that the implementation of the automated system is viable for the company, considering an initial investment of USD 4,400.00, an estimated annual benefit of USD 2,825.83, and a benefit/cost ratio of 2.47. Furthermore, the investment recovery period is estimated at approximately 1 year and 5 months, demonstrating that the proposal can generate economic benefits and contribute to reducing the costs associated with the current soft water replenishment process.