Browsing by Author "Brito Rivera, Brens Allizon"

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    Diseño de un sistema de gestión de la calidad con enfoque de responsabilidad social empresarial para fortalecer la sostenibilidad organizacional en una empresa del sector industrial
    (Universidad Técnica de Cotopaxi (UTC). Ciencias de la Ingeniería y Aplicadas. Industrial, 2026-10-14) Brito Rivera, Brens Allizon; Calderon Medina, Anthony Daniel; Marín Vélez, Diana del Carmen
    The research project addressed the issues of operational inefficiency and administrative informality, using a company in the industrial sector in the canton of Latacunga as a case study, where financial losses were identified due to uncontrolled stock levels, a lack of standardized processes and the absence of a systematic approach to sustainability. In light of this situation, the overall objective was to design a quality management system with a corporate social responsibility focus to strengthen organizational sustainability. The methodology implemented in the study was developed using a mixed-methods approach, with a descriptive-diagnostic scope, a non-experimental design and a cross-sectional structure. A stratified sample of 150 stakeholders was selected. The methods and tools included a diagnostic gap analysis based on the ISO 9001:2015 standard, an assessment of the core subjects of the ISO 26000:2010 guidance, physical inspections using the 5S methodology, process mapping using the SIPOC model, inventory classification using the ABC method, Likert-scale questionnaires, and mathematical modelling of the economic order quantity and reorder point. The results showed a critical level of regulatory compliance of just 23 per cent with regard to ISO 9001:2015, an accuracy rate of 68.4 per cent in stock records, and a score of 1.2 out of 5.0 in the 5S assessment. On this basis, the technology team developed a comprehensive plan based on the Deming cycle. A layout redesign was proposed using the FIFO methodology, anticipating a 35 per cent reduction in dispatch times; mathematical models for stock control were established for the 18 per cent of products with the highest turnover; parameters were defined for the implementation of an ERP system; and a hybrid balanced scorecard was designed that combined operational indicators with socio-environmental metrics. The implementation budget was set at USD 3,920.00, with a projected payback period of between 7 and 9 months. It was concluded that technical control and operational standardization formed the fundamental basis for the viability of sustainability practices, helping to mitigate process variability and strengthen organizational resilience.