Browsing by Author "Palma Santana, Henry Fabricio"

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    “Optimización del macroproceso de titulación en la Facultad de Ciencias de la Ingeniería y Aplicadas de la Universidad Técnica De Cotopaxi”
    (Ecuador: Latacunga: Universidad Técnica de Cotopaxi: (UTC), 2024-08) Palma Santana, Henry Fabricio; Valverde Chávez, Matthew Matías; Naranjo Robalino, José Ezequiel
    This research project aimed to optimize the macro-process of degree in the Faculty of Engineering and Applied Sciences of the Technical University of Cotopaxi. The study began with the collection of information and direct observation of the current processes within the degree department, where a notable inefficiency was identified that seriously affects academic planning, harming both students and administrative staff. Deficient socialization of information has generated ineffective communication among the actors involved, which has led to the misuse of their internal regulations, and confusing requirements and procedures. Process improvement was proposed in this research project to address these problems. Initially, the actors involved in the current process were identified and analyzed, documenting each step and highlighting the problems present during the academic cycle. Surveys were carried out with students and degree personnel to identify inefficient processes and opportunities for improvement. Given the high rate of deficiencies found, a cause-effect diagram was developed to map the problem and identify its underlying causes in each process. In addition, a Value-Added Analysis (VVA) was used to evaluate each stage of the titling process, determining which ones provide real value and which could be optimized or eliminated. As a result of this research work, a significant increase between 20% and 30% in efficiency was achieved in each of the processes, reflected in a manual of processes and procedures that will benefit both students and administrative staff of the CIYA Faculty.