Browsing by Author "Tenelema Chillo, Angel Lupercio"

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    Mejoramiento de la productividad en el área de devoluciones de la empresa Importadora Alvarado
    (Ecuador: Latacunga: Universidad Técnica de Cotopaxi: (UTC), 2024-08) Tenelema Chillo, Angel Lupercio; Travez Sandoval, Jonathan Miguel; Tello Cóndor, Ángel Marcelo
    This research project addresses the optimization of productivity in the returns area of Importadora Alvarado through an exhaustive time study. Since returns are associated with sales errors, merchandise damage and factory defects, it was decided to thoroughly examine the entire returns management process. The analysis revealed several inefficiencies, such as downtime and delays in handling and recording returned items, underscoring the need for a detailed evaluation. A descriptive methodology combined with the return to zero method was adopted to measure the times required in each stage of the process, from the initial receipt of the mail to the incorporation of the spare parts into inventory. A general flowchart and an analytical flowchart were created to map the activities and their associated times. The evaluation included the work pace, the calculation of the base time and necessary adjustments to define the standard time, thus allowing the current capacity of the process to be determined. The proposed recommendations, which cover the elimination or combination of certain activities, led to a reduction in the standard times of key operations. This resulted in a 11% increase in the productivity of the returns process, confirming the effectiveness of the improvements applied and highlighting the positive impact of the optimization on Importadora Alvarado's operational efficiency.g