Tesis - Ingeniería en Industrial

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“Optimización del sistema de gestión de órdenes de trabajo en el taller Automecano del Sur”
(Ecuador: Latacunga: Universidad Técnica de Cotopaxi: (UTC), 2024-08) Ajila Villafuerte, Yeleni Brigitte; Guzmán Montesdeoca, Omayra Marianela; Ulloa Enríquez, Medardo Ángel
This research study is focused on improving the operational efficiency of the auto repair shop ‘Automecano del Sur’ by reducing the time in the execution of subprocesses. The auto repair shop is in the southern part of the city of Latacunga. A survey was conducted to know the status and the subprocesses of the workshop, where questions were asked about the order management system and the training that the technicians had about the new management system. Deficiencies were observed in the time required by the operators to complete their work, leading to a decrease in the quality of the service provided to the customer. The study aimed to apply a new management methodology for the subprocesses, where the use of statistical methods resulted in reduced times and increased efficiency, with efficiency levels rising from 94% to 97%. Finally, it is expected that this work will not only help improve the operational efficiency of the workshop but also increase its competitiveness compared to other automotive workshops and contribute to sustainability