Browsing by Author "Bone Tenenzaray, Esthela Vanesa"

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    “Análisis de la calidad de los servicios de los establecimientos turísticos de alojamiento y alimentación que operan en la Laguna de Quilotoa en el cantón Pujilí – provincia de Cotopaxi”
    (Ecuador : La Maná Universidad Técnica de Cotopaxi (UTC), 2024-08) Bone Tenenzaray, Esthela Vanesa; Moreno Manzo, Jessenia Stefania
    Cotopaxi is a province where the tourist attraction Laguna de Quilotoa parish of Zumbahua is located. At the site, community tourism is practiced. This attraction has one of the fifteen most beautiful volcanic lagoons in the world, known for its emerald green color. The same community also performs lodging and food establishments. The following research project aims to give the respective assessment of the lodging and food establishments' quality of service, which will be created in the experiences and expectations of the visitor. This is where the establishments highlight the service quality behaviors in the dimensions of Tangibility, Security, Reliability, Responsiveness, and Empathy to satisfy the tourists. For the following research, were used a field methodology, and relevant data was collected through an information collection strive, as a survey was applied to tourists, having as results the valuation in the aspects of the establishment, the service personnel, tourist offer, satisfaction in the destination, the purpose of this research work is to design a helpful tool of a service quality manual for lodging and food establishments.