Browsing by Author "Lescano Granda, Karla Isabel"

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    Síndrome de burnout en el patronato de amparo social del GAD Municipal del cantón Latacunga
    (Ecuador: Latacunga: Universidad Técnica de Cotopaxi (UTC), 2024-08) Lescano Granda, Karla Isabel; Quilumba Rosero, Daysi Marisol; Herrería Gallardo, Kevin Ramiro
    Burnout Syndrome is an increasingly prevalent phenomenon in the workplace, especially in organizations that provide human services such as the Social Protection Board. Burnout Syndrome is a state of mental, emotional, and physical exhaustion that occurs as a result of overwhelming demands, chronic stress or job dissatisfaction. The three key components of Burnout are: emotional exhaustion, cynicism, and professional efficacy. This syndrome has a negative impact at both the individual and organizational level, manifesting itself in reduced productivity, increased absenteeism and staff turnover. The objective of this research is to establish strategies for the mitigation of Burnout syndrome in the collaborators of the Social Protection Board of the Municipal GAD of the Canton of Latacunga. A descriptive methodology with a quantitative approach was used, covering 87 collaborators from all areas of the organization. The results obtained through the application of the Maslach Burnout Inventory - General Survey (MBI-GS) indicate low levels of emotional exhaustion (62.04%) and cynicism (100%), but high levels of professional efficiency (93.10%). These findings suggest that, although a generalized Burnout Syndrome is not observed, there are factors that could lead to its development in the medium or long term, such as work overload and lack of organizational support. Based on these results, the implementation of Burnout Syndrome prevention strategies is recommended, focused on improving working conditions, strengthening organizational support, and developing self-care skills in workers. These actions are intended to mitigate the negative effects of Burnout Syndrome and promote the well-being and quality of life of the staff of the Board.