Browsing by Author "Parra Travez, Eric David"

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    “Capacitación por competencias y la calidad del servicio en el área logística de la cooperativa de trasporte urbano Sultana de Cotopaxi”
    (Ecuador : Latacunga : Universidad Técnica de Cotopaxi (UTC), 2024-08) Palacios Jarrín, Kevin Alexander; Maldonado Rojas, Paul Alexander; Parra Travez, Eric David
    The current investigated work, it intends to put to the clear, how operates competency-based training and logistics area service quality of an urban cooperative from Cotopaxi. To do so, it will be made a succinct analysis from the controversial institutional situation as well as the different axioms, which compromise efficiency in the cooperative. Therefore, the general aim is to "Analyze the relationship between competency-based training and service quality in the logistics area from the Sultana de Cotopaxi 2024 Urban Transport Cooperative", of 51 partners, as well as they are described the specific aims and related to the competency-based training theoretical foundations and service quality in the logistics area. In the current study, it was used a quantitative approach with a non-experimental correlational descriptive method at a cross-sectional level, it was applied a survey as a research technique. Further, the data were analyzed, through the SPSS statistical program. The results evinced, what there is a relationship between the dependent and independent variables (Pearson's R = 0.667) and a significant bilateral relationship (p = 0.001 <0.05), existing with a moderately considerable correlation between competency-based training and the service quality in the logistics area from Sultana de Cotopaxi 2024 urban transport cooperative.