Tesis - Licenciatura en Administración de Empresas

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Browsing Tesis - Licenciatura en Administración de Empresas by Subject "ADMINISTRATIVA"

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    “Capacitación por competencias y la calidad del servicio en el área logística de la cooperativa de trasporte urbano Sultana de Cotopaxi”
    (Ecuador : Latacunga : Universidad Técnica de Cotopaxi (UTC), 2024-08) Palacios Jarrín, Kevin Alexander; Maldonado Rojas, Paul Alexander; Parra Travez, Eric David
    The current investigated work, it intends to put to the clear, how operates competency-based training and logistics area service quality of an urban cooperative from Cotopaxi. To do so, it will be made a succinct analysis from the controversial institutional situation as well as the different axioms, which compromise efficiency in the cooperative. Therefore, the general aim is to "Analyze the relationship between competency-based training and service quality in the logistics area from the Sultana de Cotopaxi 2024 Urban Transport Cooperative", of 51 partners, as well as they are described the specific aims and related to the competency-based training theoretical foundations and service quality in the logistics area. In the current study, it was used a quantitative approach with a non-experimental correlational descriptive method at a cross-sectional level, it was applied a survey as a research technique. Further, the data were analyzed, through the SPSS statistical program. The results evinced, what there is a relationship between the dependent and independent variables (Pearson's R = 0.667) and a significant bilateral relationship (p = 0.001 <0.05), existing with a moderately considerable correlation between competency-based training and the service quality in the logistics area from Sultana de Cotopaxi 2024 urban transport cooperative.
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    “Liderazgo organizacional y productividad laboral en los supervisores de las distribuidoras de pollos del cantón Latacunga”
    (Ecuador : Latacunga : Universidad Técnica de Cotopaxi (UTC), 2024-08) Caillagua Cocha, Mirian Marlene; Suárez Guevara, Iván Marcelo
    The present research seeks to analyze how organizational leadership influences the labor productivity of supervisors in chicken distributors in the canton of Latacunga, detecting that the absence of effective leadership has a negative impact on the performance and satisfaction of employees. To carry out the study, a quantitative approach with a descriptive analysis was applied, focusing on a universe of 57 supervisors, one for each chicken distributor. An instrument previously validated in Osores' research (2020) was used, covering two variables: the first consisted of 10 questions on organizational leadership, with modifications to the original instrument, and the second consisted of 10 questions on productivity, keeping the questionnaire unchanged. Both questionnaires were addressed to supervisors and were assessed using a Likert scale from 1 to 5, where 1 represents ‘never’ and 5 ‘always’, and were administered face-to-face. The results showed a positive perception of leadership, as 70% of the supervisors were willing to address the concerns of their team. In addition, training and the ability to exceed expectations were found to be key factors influencing productivity, underlining the need for supervisors to strengthen these areas. In conclusion, effective organizational leadership is essential to increase productivity in poultry distributors. Therefore, it is recommended to improve leadership training, establish more consistent recognition and feedback systems, and promote continuous training for employees, as these strategies can contribute to boosting team morale, optimizing performance and improving efficiency in the sector.
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    “Plan de negocios para la creación de una distribuidora de productos de aseo personal y limpieza para los habitantes del cantón Sucumbíos”
    (Ecuador : Latacunga : Universidad Técnica de Cotopaxi (UTC), 2024-08) Calderón Acosta, Brenda Josselyn; Parra Trávez, Eric David
    This degree project was based on the development of a business plan in order to lower investment risks, its general objective was to develop a business plan for the creation a distributor of personal hygiene and cleaning products for inhabitants the Sucumbíos canton, Sucumbíos province. The used methodology in the market study was based on a quantitative, inductive-descriptive approach using the survey technique and the questionnaire as an instrument, in addition, a population of 1067 families was determined, where a sample of 283 responses was obtained, so it was found that there is an unsatisfied demand for personal hygiene and cleaning products in the canton and at the time desired by the customers. Also, a financial study has been carried out where an investment of $19,475.13 US dollars was determined, the financial indicators such as the VAN which allows to determin the project viability in this case is $6,264.10, TIR is 42%, PIR is 2 years, 9 months and 9 days and C/B is $1.32, which gives way to the execution the project.